Return & Exchange Policy

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We want you to be happy with your purchase! If you need to return or exchange an item, here’s how we can help:

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• Returns for a Refund – Brand new items may be returned for a refund within 10 days of purchase with the original receipt and packaging.
   

• Exchanges for Store Credit – Brand new items may be exchanged for store credit within 30 days of purchase with the original receipt and packaging.
   

• Consignment Exchanges – Consignment sales can be exchanged for store credit within 10 days of purchase with the original receipt.
   

• Restocking Fee – A 15% restocking fee will apply if the item is missing packaging.

 

All returns and exchanges must be in the same condition as when they were purchased and include all original accessories and packaging. We are not able to refund or exchange items that are not in the same condition. No items can be modified in any way before being returned or exchanged.

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Please allow extra time when bringing in an item to return or exchange. Store staff must test all items before processing the return or exchange. 

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Layaway sales and layaway deposits are not eligible for a refund but can be exchanged for store credit.

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Certain items, such as software, items that are sold with software included, special orders, and clearance items are considered a final sale.

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All refunds must be issued to the original payment method. If the original payment was made in cash and the refund amount is over $50, we will issue a check, which may take up to a week to process. If you paid by check, the original check must clear before we can issue a refund, which could take up to two weeks.

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Thank you for supporting our local music store!